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Returns & Exchanges

How long do I have to Return or Exchange my order?

LadyVoss accepts returns and exchanges on any full priced and sales item(s) within 14 days of receiving your order.

For all returns and exchanges please contact us on contact@ladyvoss.com with your name, order number and inquiry.

For all return inquiries, a returns address will be provided via email to the closest returns facility to your location.

Please note, the below listed terms and conditions apply.



Faulty Items

If you believe your item is faulty, please contact us on contact@ladyvoss.com as soon as possible with your name, order number and fault.


Sizing Issues & Exchanges

If your item does not fit and require an exchange, please contact us on contact@ladyvoss.com with your name, order number and inquiry. 


Unhappy with your order?

If you are unhappy with your order, please contact us on contact@ladyvoss.com with your name, order number and inquiry.


Conditions Of Return

Item(s) must be returned in their original condition - unworn, unwashed, and must not smell of perfume/odor or have any cosmetic marks.

If your item is not received in its original condition, a refund or store credit will not be issued and your item will be returned to you.

We reserve the right to reject your return if it does not comply with the requirements listed above. 

All returns are processed within 1 – 3 working days of receiving the item(s).


PLEASE NOTE

Returns are at the cost of the customer and remain responsible until the item is received by LadyVoss.

We encourage you to use a tracked form of shipping as LadyVossis not responsible for lost packages during transit.

We do not reimburse shipping costs unless an item is deemed faulty.

Store credit is valid for up to 6 months.